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Features Standard Features AppsTel Telephone System

Place Calls on Hold

Apps Communications believes in the old adage that says “Patience is a Virtue”, however customers these days don’t always share the same feeling. Therefore, Apps has created added features for clients that must place calls on hold. We all know how aggravating it can be to be placed on hold. However, this does not have to be the case. Business can now place calls on hold in a more efficient manner.

Our world is extremely fast-paced and your phone communications system needs to provide a fluid and rapid response for customers. When people call your business, it is almost certain that your employees will be required to place calls on hold. It is an inevitable fact of life. However, it is possible to respect customers' needs and fulfill your own, through the features created by Apps Communications. Regardless of the amount of calls your company receives on a daily basis, handling these calls effectively is a crucial part of customer service, and this means you must place calls on hold effectively. It is also a major opportunity to gain customers for life. Providing customers with options when they must hold assures your clients that you respect their time, and place calls on hold only when needed.

It is not a new concept to place calls on hold. This service has been around for years. However, up until recently the only option for your customer on hold was annoying elevator music. Today, the options have greatly expanded, and Apps Communications has taken this initiative very seriously. With the hold feature on Apps system, you can give your customers the option of holding, transferring to another department, leaving a message or visiting your website for possible answers to their questions. In addition, callers that choose to hold can be notified about the anticipated wait time, so they can make the decision to continue holding or to try back later. These basic manners show your customers that you respect their time, and value their business, and they are highly appreciated when you place calls on hold.

Setting up options to be used when you place calls on hold does not have to be a tedious task. There are step-by-step instructions for selecting how you want calls handled when they are placed on hold. You can easily create messages assuring your customer that their call is important and that an associate will be with them soon. Many businesses are now learning the importance of using this valuable time to their advantage. It is possible to set up hold music or an advertisement for your business offering suggestions to your clients about possible products they may be interested in. You can also establish any combination of messages to be played when you place calls on hold. By customizing the system to fit your and your client’s needs, you can ensure that you are handling each call with the most professionalism and care possible.

Apps Communications understands that not every company works in the same way, but they all must place calls on hold, so they have created a product, which is user-friendly and versatile and able adapt to the individual needs of each of their clients. Regardless of the size of your company, Apps Communications offers relevant solutions to handle situations that require you to place calls on hold. Whether your company receives periodic business calls or a multitude of tech support or customer orders, the solutions available will afford you and your employees the best options when they must place calls on hold. In addition, your customers will appreciate your respect for their time and your courteous attitude toward their call.

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