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Features Standard Features AppsTel Telephone System

Call Transferring

Our business world is comprised of people constantly on the run. In a society overloaded with punching time clocks and heated deadlines, we tend to overlook important details. All of this rushing can result in mistakes, and this is no more evident than when dialing our telephones. Being familiar with this problem, Apps Communications’ phone system offers a call transferring option that allows the caller to be redirected from one extension to another. Those misrouted phone calls no longer have to be passed around to receptionists, or asked to call back to the correct number. Your callers can now be transferred to the appropriate employee without delays or aggravation to your client.

Call transferring is no longer viewed as a luxury in today’s world; it is a necessity. There will always be times throughout your hectic day when a call may be forwarded to you inadvertently or a client’s phone call needs to be transferred to your cell phone or another extension. There are many uses for Apps Communications’ call transferring option on the job. Sometimes people call and have questions about a business matter that may be out of your knowledge range. With Apps Communications’ call transferring option you can redirect that call to someone who might know the answer to that mystery question. Maybe you are a receptionist, and you get an urgent phone call for Martin Jenks, but Martin is away from his desk or possibly even out to lunch. The Apps Communications’ call transferring feature will enable you to transfer Martin’s client to his cell phone so he can attend to the issue in a prompt manner. There are other times when someone calls and accidentally gets the wrong number. Call transferring gives you the ability to forward this call to the appropriate line of communication.

There are other situations in which call transferring plays an important role within the workplace. Many times calls have to be transferred within the work environment itself. It’s not always a matter of someone not being present at his or her desk. They may be dealing with a pressing matter on the phone, when an important client calls the office. Rather than putting them into a voicemail, their assistant has the option of using the call transferring feature to direct them to another salesperson for immediate support. Maybe your boss is calling for his daily check-in while traveling. He wants to see how things are going, and if anyone needs him. After discussing the day’s schedule and any unresolved items, you can conveniently send him to his voicemail using call transferring, so he can check his messages. This way he won’t be bothered with calling back into the office to access the voicemail system. Furthermore, if an employee is engaged in a business meeting and an important client calls during this time, you can transfer their call into the employee’s voicemail. This way the employee does not have to be interrupted and will still receive the message in a timely manner.

Conference calls are the wave of the future, but as businesses expand and capacity grows, space can become a battleground. Frequently, participants of the call will not know where they are meeting until the last minute. If the client is dialing into your office, it is imperative that their call be processed quickly and professionally. With call transferring, your assistant can easily direct the client to the appropriate conference room, so the meeting will begin on schedule.

The people at Apps Communications’ are proud to be a part of your call transferring needs in the demanding world of business. Call transferring is just another way of making the communications process flow without delays or hassles.

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