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Features AppsTel Telephone System

Standard Features l Voice Messages & Notification l Advanced Features l Optional Reports l Add-on Features l CRM Integration l Calling Cards

CRM Integration

Although the AppsTel system is a fully featured system, it may not be possible to sell a full system to clients. This is just one of the benefits the AppsTel system offers over its competitors.  You no longer need to sell your customer a new phone system to have full integration with your CRM. See the links below for details on how AppsTel can work with existing phone systems.

AppsTel Converter System:

Other Features

  • Business Call Tracker - The system can be setup using 1 of 2 options;
    • Option1 Sign-in/Sign-out - Users must sign-in and out of workstations locations. The system sends the location of the user back to the CRM application allowing the Application to launch a Customer Profile. (See Below for Customer Profile Launch information).
    • Option2 Quick Pick - is a 3-digit code that users enter at any VoIP workstation. This code is transmitted to the CRM application allowing the Application to launch a Customer Profile at that workstation. (See Below for Customer Profile Launch information).
  • Customer Profile Launch - Once a user has picked up a call the system sends the location of the user back to the CRM application allowing the CRM to launch a customer profile at the workstation located at that phone. The AppsTel system has an option screen launch feature if needed. This feature can push the data to the CRM manually to assist with workstation locations or populate screen fields after CRM application is launched.

VoIP Telephone System for CRM Applications Integration

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